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Fred Reichheld
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#	Item
11	TeleTech_logo_master_0614 Add to Reading List Source URL: www.teletech.com Language: English - Date: 2014-07-17 17:11:24 Net Promoter Fred Reichheld Customer experience Interactive voice response Touchpoint Market segmentation Marketing Business Customer experience management
12	sam 09 /2012 Foresight Retailers use new technologies to retain customers Add to Reading List Source URL: www.robecosam.com Language: English - Date: 2014-08-21 08:20:36 Business models Loyalty program Microeconomics Pricing Loyalty business model Online shopping Retail Fred Reichheld Incentive program Business Marketing Consumer behaviour
13	Voice of the Scout General Information Overview What is the Voice of the Scout? • Add to Reading List Source URL: www.scouting.org Language: English - Date: 2013-11-25 12:41:34 Net Promoter Fred Reichheld Cub Scout Business Youth Structure Scouting Consumer behaviour General Electric
14	Group Insurance A white paper to help you grow your business Exceptional customer service: Building customer loyalty, not just customer satisfaction Add to Reading List Source URL: www.lifebenefits.com Language: English - Date: 2010-06-10 15:52:49 Loyalty business model Securian Financial Group Customer retention Customer satisfaction Selling Net Promoter Fred Reichheld Relationship marketing Service-profit chain Business Consumer behaviour Marketing
15	ISSN: [removed]www.oclc.org/nextspace Add to Reading List Source URL: www.oclc.org Language: English - Date: 2013-10-20 11:59:36 Research Libraries Group RedLightGreen Online Computer Library Center Fred Reichheld Fred Kilgour Eureka Loyalty business model Interlibrary loan WorldCat Library science Bibliographic databases Net Promoter

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